Alhena

United States · Information Technology & Services

Alhena AI is a pre-IPO company based in San Francisco, specializing in generative AI solutions for eCommerce businesses. Formerly known as Gleen AI, the company is led by experienced professionals from major tech firms like Microsoft, Facebook, Amazon, LinkedIn, and McKinsey. Alhena AI focuses on enhancing customer engagement and streamlining support operations for online retailers. The company offers a range of AI-powered tools, including the AI Support Concierge, which manages routine customer inquiries and escalates complex issues to human agents. The AI Shopping Assistant provides personalized recommendations, while the AI Agent Assist helps customer service teams by summarizing tickets and drafting responses. These solutions are designed for deployment across various support channels, ensuring consistent customer service. Alhena AI utilizes multiple large language models to deliver accurate and context-aware responses. The platform integrates easily with leading eCommerce platforms and help desks, making it accessible for online merchants looking to improve customer satisfaction and operational efficiency. With a team of 11-50 employees, Alhena AI is actively hiring, reflecting its growth in the industry.