Version 3.0 | Effective 2 August 2026
These Terms of Service ("Terms") are a binding agreement between Pubrio Limited ("Pubrio", "we", "our" or "us") and the person or organisation using our service ("you" or "your"). They govern your use of pubrio.com, our web application, our APIs and the Pubrio browser extension, together with any data we make available through them (the "Service").
You accept these Terms by creating an account, by clicking to accept them, or by using the Service. If you are accepting on behalf of an organisation, you confirm you have authority to bind it, and "you" means that organisation.
Two sections deserve your attention before you start. Section 7 sets out what you may and may not do with the data we supply, and carries obligations you take on personally when you contact the people in it. Section 14 limits what we owe you if something goes wrong. If you do not accept either, do not use the Service.
If we have signed a separate written agreement with you, that agreement prevails over these Terms wherever the two conflict.
The Service is for business use by people who have reached the age of majority where they live. It is not for consumers and not for anyone under 18.
You must register with accurate information and keep it current, because we use it to reach you with notices that matter. You are responsible for everything done through your account and for keeping your credentials to yourself. Tell us at [email protected] as soon as you suspect unauthorised use. We are not liable for losses arising before you tell us; you are not liable for losses arising after, provided you acted promptly.
Accounts are for named individuals. Sharing one set of credentials across several people is not permitted, and we may require a seat for each person who uses the Service.
We develop the Service continuously and may add, change or remove features. Where a change materially reduces the core functionality of a paid plan, we will give you at least 30 days' notice, and you may terminate and receive a pro-rata refund of fees paid for the unused remainder of your term.
We may suspend the Service for maintenance, and will give advance notice where the work is planned. We may discontinue the Service entirely on 90 days' notice, refunding the unused portion of any prepaid fees.
Paid plans are billed in advance for the term you choose. Fees exclude taxes, which you are responsible for, other than taxes on our income.
Subscriptions renew automatically for successive terms unless you cancel before the current term ends. You can cancel at any time from your account settings, effective at the end of the paid term. We will email you a renewal reminder at least 14 days before an annual term renews, and we will not increase your price mid-term.
Credits included in a plan are for use within that term and do not carry over unless we say otherwise in writing. Fees already paid are non-refundable except where these Terms or the law say otherwise. If a payment fails we may suspend the Service after giving you notice and a reasonable chance to fix it.
Subject to these Terms and to your paying the applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to use the Service, and to use, store and copy the data we return to you ("Output Data"), for your own internal business purposes.
You may not resell, redistribute, sublicense or publish the Output Data, nor use it to build, train or improve a competing dataset, database, product or model, whether in identified, de-identified or aggregated form. You may not scrape, crawl or systematically extract the Service, circumvent rate limits or access controls, or reverse engineer any part of it except to the extent the law says you may despite this restriction.
This licence ends when your subscription ends. On termination you must stop using the Output Data and delete it within 30 days, except that you may keep records of individuals you have actually contacted where you need them to honour that person's opt-out, and you may keep copies required by law or held in routine backups until those backups expire.
This section applies to data you upload, import or otherwise provide ("Submitted Data"). It does not apply where we have signed a separate data processing agreement with you, which prevails.
You grant us a worldwide, royalty-free, sublicensable licence to host, process and use the Submitted Data to provide the Service to you, to keep it secure, and to support you.
You also grant us a perpetual, irrevocable, royalty-free licence to use the Submitted Data to develop and improve the Service and our data assets, and to create derivative works, models and aggregated datasets from it, which we own. That licence is limited in three ways that we consider fair and that we hold ourselves to: we will never identify you or your employer publicly in connection with your Submitted Data; we will not redistribute your Submitted Data as a standalone list attributable to you; and we will not use it in any way that breaches a contract we have entered into or any law.
Where the Submitted Data has been aggregated or de-identified so that it can no longer reasonably be linked to a person or to you, we may use, share and publish it without restriction. We do not attempt to re-identify it.
You may ask us to delete Submitted Data at any time and we will, within 30 days, from live systems and within 90 days from backups. Derivative works and aggregated datasets already created remain ours, because they cannot be unpicked; they contain no identifiable trace of your Submitted Data.
The Pubrio browser extension is part of the Service and these Terms apply to it. Our Privacy Policy describes exactly what it collects, which is deliberately narrow. Installing it is optional and you can uninstall it at any time.
You are responsible for using the extension in a way that complies with the terms of the websites you visit while it is running. Some websites restrict automated collection of their content; where they do, those restrictions are between you and them. Use the extension only on websites you are entitled to access, and only for your own business research.
We distribute the extension through official browser stores. Do not install it from any other source, and do not modify, repackage or redistribute it.
The Output Data is business contact information about real people. You take on the following obligations when you use it, and they are the core of this agreement rather than boilerplate.
If a person tells you they do not want to be contacted, and they are in our database, please tell them they can reach us at [email protected] to be removed at source. You may also forward the request to us and we will treat it as an objection.
We may suspend or terminate your access immediately, without refund, if we reasonably believe you have breached this section. We would rather talk to you first, and normally will, but conduct that puts people at risk does not get a warning.
You may not use the Service to send unlawful, deceptive, defamatory or infringing content; to distribute malware; to interfere with or place unreasonable load on our infrastructure; to gain unauthorised access to any system or account; to test or probe our security without our written permission; or to help anyone else do any of those things.
We welcome security research. If you find a vulnerability, report it to [email protected]. We will not pursue legal action over good-faith research that respects user privacy, avoids service disruption and gives us a reasonable chance to fix the issue before disclosure.
We own the Service, our software, our datasets, our models and our brand, together with all intellectual property in them. These Terms grant you a licence to use them, and transfer nothing.
You own your Submitted Data, subject to the licences in Section 5. If you send us feedback or suggestions, we may use them freely and without obligation to you; we are not going to run a compensation scheme for good ideas, and we would still like to hear them.
Our Privacy Policy explains how we handle personal data and forms part of these Terms.
Where we process personal data on your behalf and on your instructions — for example, a contact list you upload — you are the controller and we are the processor. Where we compile and supply business contact data from our own database, we are the controller of that data. Both of us are independent controllers of the data we each hold in that second case, and each of us is responsible for our own compliance.
If you require a data processing agreement or standard contractual clauses, write to [email protected] and we will put them in place. If you transfer personal data of people in the EEA, the UK or Switzerland to us, you must have a lawful basis for doing so.
Each of us may receive information the other treats as confidential. Each will protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to people who need it and are bound by equivalent obligations.
This does not apply to information that is public through no fault of the recipient, was already known to them, is independently developed, or must be disclosed by law — in which case the recipient will give notice where it lawfully can, so the other can seek protection.
The Service integrates with third-party products such as CRMs and email tools. Your use of those is governed by their terms, not ours. We are not responsible for them, and we may stop supporting an integration if the third party changes or withdraws it.
We warrant that we will provide the Service with reasonable skill and care, and that we have the right to grant the licences in these Terms.
Beyond that, and to the fullest extent the law allows, the Service and the Output Data are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
We are direct about one thing in particular: business contact data goes stale. People change jobs, companies restructure and email addresses stop working. We work hard on accuracy and we validate continuously, but we do not warrant that any record is accurate, current or complete, and you should not treat it as verified fact. Verify anything you are going to rely on.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
To the fullest extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, however caused and on any theory of liability.
Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or USD 100 if you have paid us nothing.
These limits do not apply to your obligation to pay fees, to either party's breach of Section 11, or to your indemnity under Section 15. They allocate risk between two businesses and are reflected in what we charge.
You will defend and indemnify us against third-party claims, and the resulting damages, losses and reasonable legal costs, arising from your use of the Service or the Output Data in breach of these Terms, from your Submitted Data, or from your breach of a law governing your outreach.
We will defend and indemnify you against third-party claims that the Service as we supply it infringes their intellectual property rights, provided you tell us promptly, let us control the defence, and cooperate. This does not apply where the claim arises from your Submitted Data, from your use of the Service in breach of these Terms, or from combining the Service with something we did not supply.
These Terms run until your account is closed. You may close it at any time from your account settings.
We may suspend or terminate your access if you materially breach these Terms and do not fix it within 14 days of our written notice; immediately, if the breach cannot be fixed or if continuing would expose us or anyone else to legal risk or harm; or if we are required to by law.
On termination your licences end, and you must delete the Output Data as described in Section 4. We will keep your Submitted Data available for export for 30 days, then delete it in the ordinary course. Sections 8, 10, 12, 13, 14, 15 and 18 survive termination.
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service before they take effect, and you may terminate and receive a pro-rata refund of prepaid fees for the unused remainder of your term if you do not accept them. Non-material changes take effect when posted. Continuing to use the Service after a change takes effect means you accept it.
These Terms are governed by the laws of the Abu Dhabi Global Market (ADGM), United Arab Emirates, without regard to conflict-of-laws rules. The ADGM Courts have exclusive jurisdiction, and each of us submits to them. The ADGM applies English common law, so the interpretive principles will be familiar to most commercial parties.
Before starting proceedings, please raise the dispute with us at [email protected] and give us 30 days to resolve it. Most things are solvable that way and it is cheaper for both of us. This does not stop either of us seeking urgent injunctive relief.
Nothing in this section removes a consumer protection or mandatory local-law right you have where you live, if one applies to you despite the business-use nature of the Service.
These Terms, together with the Privacy Policy and any separate written agreement between us, are the entire agreement about the Service and replace anything said before.
If a provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest stands. A failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Neither of us is liable for delay or failure caused by events beyond our reasonable control. Nothing here creates a partnership, agency or employment relationship.
These Terms are written in English. We provide translations for convenience, and the English version prevails in the event of any conflict or ambiguity.
Questions about these Terms: [email protected]. Pubrio Limited, a company registered in the Abu Dhabi Global Market, 15th Floor, ADGM Square, Al Maryah Island, Abu Dhabi, United Arab Emirates.
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