I don't want to put a specific company on blast, but it's time Australian corporates woke up and stopped getting sold a bill of goods by American big tech. This is going to be an unpopular post, but I believe it is true and it needs to be said (and it's said in private by most of Australian tech).Last month this company did a massive launch with one of the US giants about how they were going to adopt their AI agents to revolutionize customer experience. This month? Multiple reports of AI agents ...

Lorikeet

Most AI vendors will give you an accuracy number. What that number almost never tells you is how the accuracy is distributed — which ticket types the agent handles well, which ones it doesn't, and whether the customers who had a bad experience are even showing up in your data at all.We've seen this directly. A customer came to us confident their AI was resolving 40% of tickets. When we ran proper QA across the full history it was 20%. The other half were customers who'd had a frustrating interac ...

Lorikeet

Absolutely thrilled for our friends at Eucalyptus on joining forces with hims & hers in one of the biggest tech exits in Australian history.I met Tim Doyle and Benny Kleist in SF in 2019. They'd just started the company and we were introduced by a mutual friend. Their creativity and insight about consumer marketing blew me away.Fast forward about a year and a half and Tim asked me to spend some time with him each month talking about product and product strategy. I was delighted just to be asked, ...

Lorikeet