Modern Animal built their AI agent, Herriot, to respond to pet owners' high-stakes questions with speed and accuracy. Three takeaways from their experience:🐾 Nurses know best. Let the people closest to the problem weigh in on the guardrails.🐾 Containment isn't the only metric. A great handoff is just as valuable as a resolved conversation.🐾 Trust is a rollout strategy. Prove it works in the ways customers care about most.Learn more: https://lnkd.in/gK93pBTQ ...

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Modern Animal built their AI agent, Herriot, to respond to pet owners' high-stakes questions with speed and accuracy. Three takeaways from their experience:🐾 Nurses know best. Let the people closest to the problem weigh in on the guardrails.🐾 Containment isn't the only metric. A great handoff is just as valuable as a resolved conversation.🐾 Trust is a rollout strategy. Prove it works in the ways customers care about most.Learn more: https://lnkd.in/gK93pBTQ ...

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The most interesting ROI from AI in customer experience isn't cost savings — it's capability. Ocado Retail's Dan Elton makes the case that the bigger opportunity is what becomes possible for your team and your business when AI is handling the right work.Watch the full webinar: https://lnkd.in/eHqn7ZV9 ...

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